Refund policy

Refund Policy for Malabar Honey and Food Park Pvt Ltd E-commerce Website

Effective Date: 25 June 2023


Thank you for shopping at Malabar Honey and Food Park Pvt Ltd ("Company"). We want to ensure your satisfaction with our honey and spice products. This Refund Policy outlines our guidelines for processing refunds and returns.

  1. Eligibility for Refunds 1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 3 days of receiving the order. We may require evidence, such as photographs or detailed descriptions of the issue, to initiate the refund process.

1.2 Incorrect or Incomplete Orders: If you receive an incorrect product or your order is incomplete, please notify us within [insert number of days] days of delivery. We will take appropriate measures to rectify the situation and ensure your satisfaction.

  1. Return Process 2.1 Contact Customer Support: To initiate a refund or return, please contact our customer support team at 9778455123. Provide your order details and a description of the issue.

2.2 Return Authorization: Once your refund or return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the product. Please note that unauthorized returns may not be accepted.

2.3 Packaging and Shipping: Ensure the product is securely packaged to prevent further damage during transit. Unless otherwise specified by our customer support team, you will be responsible for the return shipping costs.

  1. Refund Options 3.1 Replacement: If the product is damaged, defective, incorrect, or incomplete, we will offer a replacement at no additional cost. The replacement will be shipped to you once we receive and verify the returned product.

3.2 Refund to Original Payment Method: If a replacement is not feasible or you prefer a refund, we will refund the original payment method used for the purchase. The refund amount will include the product cost and applicable taxes but may exclude shipping charges unless the return is due to our error.

3.3 Refund Processing Time: Please allow 7 days for us to process your refund once the returned product is received and inspected. The actual time it takes for the refund to appear in your account may vary depending on your financial institution.

  1. Exclusions 4.1 Change of Mind: We do not offer refunds or returns for products due to a change of mind or personal preferences.

4.2 Consumable Nature of Products: Due to the consumable nature of honey and spice products, we cannot accept returns or refunds for products that have been opened or partially used unless they are damaged or defective.

  1. Contact Us If you have any questions or concerns regarding our Refund Policy or would like to initiate a refund or return, don't hesitate to get in touch with us using the information below:

Malabar Honey and Food Park Pvt Ltd Location: Kannur, Kerala, India Postal Code: 670142 Email: info@malabarhoney.com, Phone: 9778455123

We value your satisfaction as our customer and strive to resolve any issues promptly and fairly. Your feedback helps us improve our products and services, and we appreciate your support.